Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase in a www.grupo-box.com

The use of the website (“the website”) is in the GROUP BOX, or by placing an order through it, you will pass your personal information to the GROUP BOX. For the GROUP BOX, and the privacy and security of your personal data is very important. In fact, the GROUP BOX is firmly committed to complying with the laws in force at the time and in the present privacy policy (the“Privacy Policy”).

Each time you use this web site subject to the application of the Privacy Policy, and to the cookie policy in force from time to time, so we suggest that you read those Policies to check if it is in accordance with the related terms and conditions. 

On the website of the GROUP of the BOX may also contain links to the websites and services of other companies that have their own privacy policies, and/or services offered by third parties that are installed on your device, you can allow access to, the information contained in it. We strongly recommend that you read the privacy policies of any such third-party. The GROUP BOX is not responsible for the practices or the content of the third party's privacy policy.

In the GROUP BOX, reserve the right to change this Privacy Policy in light of new requirements, laws and/or regulations, for safety reasons, or for the purpose of adapting said policy to the instructions of the authorities in the field of data protection.

Whenever you make a change to this Privacy Policy, the user will be informed on the changes on or through the website or, if warranted, through a communication with it, and you will be asked to renew consent regarding the text of this Privacy Policy. The GROUP BOX is not to provide you with the goods/render services as long as the user does not accept the changes to this Privacy Policy.

1 – Responsible for data processing

The person responsible for the processing of your personal data is an AT – Armazemagem & Transportes, Unipessoal, Lda., with headquarters in Rua das Laranjeiras, no. 41 9500-317 Ponta Delgada, São Miguel island – Azores, with the following: 515526061

You can contact the Delegate of data Protection to the following e-mail address: geral@box-ccc.com

2 - Data collected

In the GROUP BOX to collect different kinds of personal data for different purposes, and the dimensions of the interaction with the user/customer and the company. In any case, please note that we do not knowingly collect personal information from children under the age of 18. If we learn that we have collected, so that the involuntary personal information from children under 18 years of age, we will take steps to delete the information as soon as possible, unless we are required by applicable law to keep it.

What personal data do we collect?
Your personal data is processed may vary depending on the intended purpose, in particular to the following:
— First name and last name;
— E-mail address;
— Address of the delivery and billing);
— Phone number;
— Date of birth
— Taxpayer Identification number;
— IP address.

What are the purposes of the processing of your personal data?

2.1 Provision of products and services

In the GROUP BOX to be able to use your personal data where this is necessary to perform a contract entered into by and between you and the GROUP BOX, and in particular, the management of the online shop for the purchase of, and payment of the goods is over, which means, the issuance of electronic billing, and the second way, the management of any complaints, claims or other matters submitted to the Customer relating to the goods and the goods acquired in provision of the services to the assisted selling to a customer in the store, the follow-up and/or changes to orders placed, and yet, the prevention of fraud and abuse in the use of the data.

If you place your order as “guest”, and the GROUP BOX, you have to gather the following information:
— First name and last name;
— E-mail address;
— Address of the delivery and billing);
— Phone number;
— Taxpayer Identification number;

2.2 Development of products and services:

In the GROUP BOX to be able to use your personal data in order to develop their products and services to you. However, we will be using predominantly on the aggregated data and statistical information for such a purpose. In the GROUP BOX, keep track of the pages our customers visit within the site in order to determine which services/products are most requested.

In this case, the collection of information about your computer or device (including mobile devices) you use to access it, such as your IP address, the website from which you reached the us, the type and language of your browser, operating system, cookies, the country in which you are visiting pages of the reference and the output URL, platform type, number of clicks made, domain names, landing pages, pages viewed and the order in which you visited them, the time you spend on each page, the date and time you accessed the site access errors, and other similar information that your browser may send to us.

2.3 Communication

In the GROUP BOX to be able to use your personal information to communicate with you, including to send you news about those products or services, or to provide assistance in aspects related to customer service, including to respond to and handle requests from the user through the channels of service to the client, as well as for the monitoring of the quality of our service to you.

In this case they are gathered in your name, email address, and phone number.

2.4 Marketing

In the GROUP BOX to be able to use your personal information, including purchasing and browsing for the purposes of the survey, opinion and marketing, including to let you know about all our shows, specials, and new products and services, offers, birthday, and email newsletters (if you authorize your subscription), which we will do by sending electronic mail (e-mail), through social networks, or other equivalent form of electronic communication, or for the purposes of the research, in particular research of the market. The Marketing communications and we will send you will be personalised and tailored to suit your preferences and personal interests, in accordance with the consent given to the GROUP in the BOX for the use of the same.

Your subscription to the Newsletter, the GROUP BOX, you can involve the use of your personal information in order to proceed with the publication in custom products and services that are available to the user via e-mail or any other electronic means or by any third party.

You can unsubscribe from the Newsletter at any time by following the instructions that we provide in each communication.

In the GROUP BOX to be able to use any data that may have been identified on the basis of their personal preferences and behavior that we collect from you from any of your interactions with us, whether via the website, as well as the use of the products, in order to send you personalized offers. In this case, we will collect the following personal data: e-mail, first name, last name, birthday, country, language, articles added to cart, pages visited, articles viewed and/or purchased. The processing of personal data for the purpose of drawing up profiles, and market research that is based on the legitimate interest of the GROUP in the BOX. To this end, the GROUP BOX's it was considered the interests and rights of the interested parties, and to the measures taken by the responsible party to comply with its general obligations in terms of proportionality and transparency and concluded that:
the impact on the fundamental rights and freedoms, and interests of the people is to be reduced;
the above-mentioned treatment can be provided in a manner appropriate for the part of the person concerned;
the processing of data for the purposes of the foregoing, shall give rise to exclusion, discrimination, defamation, libel, or for situations that pose a risk to the reputation of the owner and/or bargaining power.

If you consider that the processing would result in some kind of impact on emotional, you may exercise your right to access and/or opposition, as well as to withdraw it voluntarily, without any reasons being given.

Please note that you can limit this purpose, by exercising the right of opposition by writing us an e-mail to geral@box-ccc.com.

For the GROUP in the BOX to the appreciation of the human side of their relationship, the client is the key. Even though the GROUP BOX, use your own data to create profiles on such data processing is inserted solely in the area of marketing that is mentioned above, the GROUP BOX, you will not make automated decisions under any circumstances, including the definition of profiles.

2.5 Improvement of the service available to the user:

The data for the performance of the purchase, and the navigation of the user, relating to your purchases in physical stores and online, tastes, and preferences that can be used for the purposes of, the analysis, creation of user profiles, marketing studies, surveys, and quality improvement of the interaction with the customer.

3 - Access to third parties

In the GROUP BOX you may be able to sub-contract with other companies to provide certain services, such as the management of payments, services, delivery/pick-up, customer service, consulting, tax and accounting, marketing, and servicing of the website and digital vendors. In such cases, these third party companies may need to access certain information and user data. In the GROUP BOX, it guarantees that, in such cases, these third parties will have limited access to information restricted only to those data necessary for the execution of the tasks employed, and that it has been awarded a contract between the parties governing the protection of personal data, and where the third-party companies are obliged not to disclose, in any form, of the data, nor to use it for any purpose other than the provision of the services.

In the same way, in the GROUP BOX to be able to communicate your personal data when this is required by law, in connection with a judicial proceeding, or in the context of investigations of suspicious activities.

4 – Storage

In the GROUP BOX to keep the personal data you provide to us on servers that are located in a safe, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as number, credit card information) is provided on the website of the payment is protected by encrypting it through the AutoSSL.

We have adopted all the technical, electronic and organizational and necessary and sufficient to ensure the safety and security of your personal data and prevent the loss, misuse or unauthorized access.

Please note that we will only process your personal data for the purposes for which it was collected and in accordance with this Privacy Policy. We are often on our policies for the collection, storage, and processing of your data to ensure that we only collect, store and use the information, which is essential to the provision or improvement of our services.

We adopt appropriate procedures to ensure that your personal information is correct, complete, and up to date, but it relies on the user to update or correct your personal information when it is needed.

Once the gathering of personal data is carried in an open network (internet), they may eventually circulate on the network without security conditions which can be viewed and/or used by an unauthorized third party to the effect that, even if they have taken appropriate security measures in place against the destruction, and accidental or unauthorized use and accidental loss and also against access, modification or unauthorized distribution.

5 - Duration:

Only do we keep your personal data for the time necessary to achieve the purpose for which we have collected, to respond to your needs, and requests that you give us or to comply with our legal obligations.

In order to determine the period for which we hold your data, we use the criteria listed below must be used. In the case of applying multiple criteria simultaneously, we will retain your personal data in accordance with the criterion that entails the preservation of your personal data for the longer period of the time.

5.1 the purchase of products and services, we will retain your personal data for the duration of our business relationship, including any complaints that may arise, as well as the length of [10] years after the date of termination of such relationship, then, without prejudice to the fulfilment of the legal obligations of the person responsible for the processing;

5.2 When you contact us with questions, to request additional information, we will retain your personal data for a period of time that is needed to solve your issues or to provide you with the information and/or information you requested;

5.3 When you have consented to the sending of marketing, we will retain your personal data as long as it remains on the purposes for which the collection, or until you cancel the subscription or ask us to delete it;

5.4 with Regard to the use of the cookies, you conservamo them for as long as is necessary for the purposes related to them, as detailed in the Cookies Policy;

5.5 it is The period of time provided for under applicable law; or

5.6 Until the specific purpose applicable to certain data ceases to exist.

We may retain some of your personal data, insofar as that is necessary for us to fulfill our legal obligations, as well as to manage or enforce our rights, including through recourse to the courts or administrative authorities.

In any of these situations, where there is a legal or contraordenacional drop your data will be kept during the period of the duration of the procedure, and six months after the entry into force of the decision will be made.

On expiry of the retention period referred to above, the personal data will be deleted and/or erased in absolutely safe and secure.

6 – Rights

6.1 Right to be informed:

Our customers have the right to obtain clear, transparent and understandable information about the way in which the GROUP BOX's use of your personal data. It is, therefore, that we make to this Privacy Policy and to the use of Cookies.

6.2 Right of access:

In addition to a right to information, to be able to access his / her personal data that we handle, and we hold on. In such cases, the GROUP, the BOX will provide you with a copy of the personal data subject to processing. In addition, when requested through electronic means, the information shall be made available in electronic format in common use.

6.3 Right of rectification:

You have the right to rectify your personal data if they are incorrect, out of date, or if you want to complete them. To do so by contacting us via the geral@box-ccc.com. If you have created your account on the website, you can access and edit your data, at any time.

6.4 Right to Erasure / Right to be Forgotten:

You can ask us to delete your data, however, please keep in mind that this is not an absolute right, since we may have legal grounds or other legitimate interests for the retention of your personal data.

6.5 Right of opposition, including direct marketing:

You can choose to be removed from our communications, direct marketing, at any time, as well as to object to the processing of your personal data. The easiest way is to contact us at the end. You may also be able to object if, at any time, to the development of its profile and use of your data for market research. We stress that in the GROUP BOX, don't take automated decisions, including on the basis of the profiles drawn up as a result of the data being processed.

6.6 Right, at any time, to withdraw your consent to the processing of data:

You can withdraw your consent to the processing of data when such processing is based on your consent. The withdrawal of consent does not affect the lawfulness of the processing based on consent before its withdrawal.

6.7 Right to lodge a complaint with the regulatory authority:

If you believe that the processing of your personal data carried out by the GROUP in the BOX, this violates the data protection legislation applicable to it, you can present a claim before the authority having jurisdiction. Please do not hesitate to contact us before filing any complaint.

6.8 Right to data portability:

You have the right to move, copy or transfer your information from our database to another.

6.9 Right to limitation of treatment:

You have the right to request the restriction of the processing of your data in the following situations: if you dispute the correctness of your data, if the processing is ilício, and you do not want to delete all of your data, but only limit it, if the data are no longer necessary for the GROUP in the BOX, but that are required by the client, or if you have exercised your right to object, referred to above, for a period of time, the GROUP is in the BOX, consider whether your legitimate grounds for the processing which prevail or not, he's right.

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We remind you that these rights, like any other, must be exercised in a reasonable manner and in good faith by the holder. Requests for the exercise of their rights is manifestly unfounded or excessive, for example, if you request information from you in the form of unjustified and repeated, or abuse of the right to be informed, including providing false or misleading, the GROUP BOX's reserves the right to charge a reasonable fee taking into account the administrative costs of providing the information or not to proceed with your request.

7 – Warranties and warnings

The user guarantees that the personal data submitted to the GROUP BOX is true and accurate and undertakes to notify any change or modification to them and assumes sole responsibility for the losses and damages that are caused by the communication by the erroneous, inexact or incomplete data. The user is expressly warned that when disclosing personal data in a public way for the GROUP BOX, this information may be viewed and used by third parties. In the GROUP BOX, do not read any personal communications published on the web pages of their own customers.

7.1 Recommended browsers to view the page correctly:

The website of the GROUP BOX is optimized for viewing in Chrome, Safari, Mozilla Firefox, Microsoft Edge.

7.2 Cookie Policy:

A cookie is a small data file that is installed on a user's computer or other device, when you visit this website, are used for recording information about your visits in order to facilitate and make it more enjoyable. These files are stored in the terminal of the user, containing data on an anonymous and will not damage your computer. They are used to record the user's preferences, such as the selected language, access data or personalization of the page you want to navigate, whether on your future visits.

The web server records, and stores only the information which is customarily logged by the server: the Address of the Internet service for which the user has access to the internet; the date, time and duration of a user's access to the website www.grupo-box.com ; the address is on the internet, the website from which you accessed directly from the site www.grupo-box.com.

The information collected on the website www.grupo-box.com they are intended to measure the number of visitors to the different pages that make up this site, which will also allow the GROUP to the BOX to make a website www.grupo-box.com the most useful to you.

This information is not used by the GROUP in the BOX to the track or to collect any personally identifiable information from the visitors, including the use of a connection to the IP address with the identity of a user, a computer, or for any other purpose other than that referred to in the preceding paragraph.

In accordance with the Law no. 41/2004, of 18 of August and for the storage of information and access to the information stored in the terminal equipment of a user (in particular through cookies) are carried out by the GROUP in the BOX if you have given your prior, express consent to the installation of cookies on your device.

7.2.1 Types and Functions of Cookies:

7.2.1.1 Functional:

These cookies are necessary to be able to navigate through the site. It allows us to remember your user preferences, including language that you selected so that you can access at our web site. These cookies are managed by a GROUP BOX are described below:

— The id of the user to identify and authenticate the user, as well as how to keep the items you added to your basket or to the list of favorites. Saved only for the duration of a user session.

— The id of the session: identify user requests during a session, especially to the choice of the country and from language to language. That are saved in a persistent way up to the renewal of cookies.

The navigation of the user, allow the identification of the navigation of the user, such as the beginning of a session, first page, then scroll to and click zones. Saved only for the duration of a user session.

— Protocol: allows you to change between the areas of protocols that are not secure (http) for secure (https). Saved only for the duration of a user session.

7.2.1.2 Performance

These cookies allow us to improve the functionality of our site, through the analysis of the use of the same. In some cases, it helps to improve the velocity with which the navigation is done. The non-acceptance of cookies, this may result in your site's navigation is slower, and no recommendations. These cookies allow us to continue improving our website for you in the shop easier and more enjoyable for you, and to improve the marketing messages that we provide to our clients. These cookies are managed for authorized partners to use the below-mentioned:

— Google Analytics:service provided by Google, based in the United States, in order to monitor our web site. In order to obtain information from the user: the number of times a user visits the website, dates of the first and the last session, and the duration of the session, with the search engine and the search word you used to access our website, your website, or a link to a third party you have clicked on it to access the grupo-box.com, where in the world you have accessed the website and the device you're using. In the configuration, and the storage of this cookie is predetermined by the service from Google. The GROUP BOX is not responsible for the content or accuracy of any of the third-party sites. Cookies are saved in a persistent way up to the renewal of cookies.

— Hotjarof the mapping of the clicks, which is made available by the company is Hotjar Ltd, Level 2, with a head office in Malta, and it allows you to get information of the areas, the most clicked on to the site, and the life. These cookies help us to understand if there is any area on the site where users may have the most difficulty with, so that we can improve the navigation of our website. Cookies are saved in a persistent way up to the renewal of cookies.

— Salesforce: Demandware, is a technology that is used in the construction of e-commerce platforms, cloud-based system. At the time of browsing the website, with this technology, it may collect information from you through the use of tools, collection tools, such as cookies and Web beacons (“navigational Information on the web-site”). The information of the navigation of the site, includes standard information from your Web browser (such as browser type and browser language), your IP address (the Internet Protocol) address, and the actions you take on the amaze.com (such as the Web pages viewed and the links clicked).

7.2.1.3 Marketing:

These cookies record your preferences for the product and purchase it, and it helps us in our marketing efforts. In addition, they enable us to share information with our advertisers, so the advertisement that you submit will be more relevant to your preferences. We work with businesses that can collect information about the navigation of our website, and your interaction with our communications, and more, in order to show you personalized advertisements in the name of the GROUP BOX. On our website, and also make use of the technology for retargeting, which allows us to show our visitors, who have already shown an interest in our shop and the products to more customized products displayed on the websites of its partners. The GROUP BOX is not responsible for the content or accuracy of any of the third-party sites.

— Facebook: log shipping, the products you viewed, and the behavior of a purchase is made on our site so that we can communicate with you in a personalized way and tell you the products and services that are relevant to their own preferences, the social networks facebook, and instagram. Cookies are saved in a persistent way up to the renewal of cookies.

— Google Adwords: registo da navegação, produtos visualizados e comportamento de compra feita no nosso website para que possamos comunicar consigo de forma personalizada e mostrar-lhe produtos e serviços relevantes com as suas preferências, no motor de busca e parceiros da Google. Para mais informações leia as configurações de publicidade da Google: https://adssettings.google.com/authenticated. Estas cookies se almacenan de forma persistente hasta su renovación.

— Ingenious Technology- these cookies will enable you to optimize your campaigns, ads, and marketing. Cookies are saved in a persistent way up to the renewal of cookies

In the event of a crash, or did not consent to the use of cookies, you may not be stored in a cookie on your device, but you are not guaranteed the proper functioning of our website, the user may not get the maximum benefit from the information provided on the site, and that in each of the new website, you will be requested to consent to the use of cookies.

It assists the user with the right to withdraw the consent, in connection with this Cookie Policy, by deleting stored cookies on your computer by using the options in the settings of your web browser.
You can find this information on the main web browsers at the following addresses:

Chrome: em https://support.google.com/chrome/answer/95647
Explorer: em https://support.microsoft.com//help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox: em https://support.mozilla.org/
Safari: em https://support.apple.com/kb/ph5042

Finally, if you want to have more control over the installation of cookies, you may install programs or add-ons to your browser, known as a tool to “do not track” feature, which will allow you to choose the cookies you wish to enable.

Any changes in this Cookies Policy will be made public through a notice published on the website is related to it, and when there are any changes, you will be asked for the acceptance of a Cookie Policy as amended.

7.3 Right of access:

The GROUP, the BOX may change this notice and our Privacy Policy to reflect the image of your company and customer feedback. We encourage our customers to review regularly the Privacy Policy to be kept up to date on the GROUP BOX to protect your information.

7.4 Right of access:

In the GROUP BOX welcomes your comments regarding this statement of Privacy. It is believed that the GROUP BOX is not complying with this notice, please contact us. We will try to evaluate your suggestion and respond to you as soon as possible.

Last updated: 07 of December of 2022